Sears Sucks part 3

The fact that there even has to be a "Part 3" of a story like this is disturbing in itself. But as you will find out, there will be at least a part FOUR also, because the problem is STILL unresolved.

Picking up where we left off at the end of part 2, it turns out that the other part (the timer) was shipping separately. So I got a called Sears to reschedule YET AGAIN since I didn't have the necessary parts yet, and they told me that they already knew that and that they had already rescheduled my repair for the following Saturday (which is now today), and they were surprised that nobody had called to tell me that fact.

Ok, fine, whatever. As of today, there was still no part. So i called to tell them that the timer still hadn't arrived and I made my displeasure firmly but politely clear. Norma, who was very nice, checked with the parts department and discovered that the part had been delivered to my house on the 16th (4 days ago). I assured her that no such thing had happened, and i looked through the mail to double-check that there was no package slip that I had overlooked. I also checked with my neighbor to make sure they hadn't accepted the package and forgotten to tell me about it. Nothing. So Norma was about to reschedule again, but I asked her if it were possible that one of the repairmen might already have the necessary part in their truck. She said that yes, they *should* have the part, but that there was no guarantee. So I suggested that we not reschedule and she have the repairman call me if he doesn't have the part. She agreed.

3 hours later at 2:15, Sears called me to let me know that the repairman would not be able to make it today (note that it wasn't a case of the repairman not having the part. he was just too busy again.) and that the next available appointment was on the 29th (NINE DAYS FROM NOW!) So I said, "Sure what the hell." I mean, what else could I do at this point?? I still don't have the part, no matter what they say about it being delivered. The 29th is a Monday--so i will have to take another day off of work: another $100 flushed down the proverbial toilet.

I'm calling them back in a few minutes, I've decided, and I'm going to ask to speak with a supervisor to see if we can move the schedule up a bit since the peons who staff the phone bank lack either the power or the willingness to do anything to help me sooner.