Sears Sucks, PART FIVE

Part 1
Part 2
Part 3
Part 4

The repairman called this morning (the 24th), and I told him there was no part and therefore there would be no reason for him to come. He said he'd call the customer repair center and let them know that I still didn't have the part. After my shower, I called Sears again to find out what was going on with this freaking part that still hadn't shown up. The woman told me that it was back ordered w/ Fridgidaire.

I don't understand how this is possible since not only was it EMERGENCY reordered on Saturday, but Sears actually called me back to confirm a delivery date of YESTERDAY, and it seems that if they knew what date it was going to be delivered, then they would also have known whether or not the part was in stock in the first place!!

But anyway, she told me that they've now re-ordered (although technically it's RE-re-ordered) it and that it will arrive tomorrow. Then she told me that the soonest she could schedule the repair is for September 1, ANOTHER WEEK FROM NOW! At that point, I told her--in a slightly raised tone of voice--something like, "As you can see from your computer, this has been going on for a very long time, and you can imagine how frustrated I am by this. I know it's not your fault personally, so if I sound angry, it's not at you, it's at Sears, with whom I am incredibly unhappy." She was sympathetic (my problem has never been with the customer service agents themselves) and said, "actually, we can schedule the repair for August 31. It's only a day, but it's something." I agreed, it was better than nothing, and we rescheduled for Wednesay, August 31, which is another SIX DAYS instead of week. I hung up and sighed.

Then, a few minutes later a different woman called from Sears to tell me that the part will arrive "in the next couple of days" and that my repair appointment is scheduled for next

I swear I should sell the movie rights to this story. Stay tuned...